Shipping Policy

Shipping policy

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

International Shipping

We offer free international shipping to countries worldwide. However, please note that at this time, we do not ship to the following countries:

Afghanistan
Cambodia
Congo - Brazzaville
Congo - Kinshasa
Eritrea
Guinea
Equatorial Guinea
Guinea-Bissau
Haiti
Iraq
Mali
Morocco
Myanmar (Burma)
Uganda
Russia
Rwanda
Senegal
Somalia
Sudan
South Sudan
Ukraine
Yemen

 

About customs duties and VAT

UE & North America :

We pay all customs duties and VAT for Europe & North America Countries.

Other countries :

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Captain Collectible Limited is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at captain.collectible.limited@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. more detail here : https://captain-collectible.net/pages/refund-cancellations

In the event that your order arrives damaged in any way, please email us as soon as possible at captain.collectible.limited@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at captain.collectible.limited@gmail.com.

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